Can I cancel a subscription order after it has been processed?
If, as a subscription customer, you miss the window to skip a monthly shipment, unfortunately your order cannot be canceled or refunded once it is processing, except under the following circumstances:
- This is your first shipment of a particular product; then the 30-day satisfaction guarantee (starting date of delivery) would apply. Please note, the 30-day satisfaction guarantee applies only to the FIRST month of your subscription and therefore is the only shipment that can be refunded.
- You have requested cancellation assistance through our customer support portal (email@example.com or our contact form) prior to the date of subscription renewal shown in your account.
For instructions on how to manage your subscription, go here.