Return Policy

Updated 3 weeks ago by Jessica Ng

To be eligible for a return, your Mikra product(s) must be in the same condition and in its original packaging. You will also need the receipt or proof of purchase. To start a return, please contact us at hello@wearemikra.com

If your return has been accepted by our team, we will send you a return shipping label, as well as instructions on how and where to send your package. Items that are sent back to us without first requesting a return through hello@wearemikra.com will not be accepted. 

  1. Damages

Please ensure to inspect your order upon receiving it. Contact us immediately if the item is defective, damaged or if the wrong item was sent to you so that we can resolve this issue.

  1. Exceptions 

Unfortunately, we cannot accept returns on sale items or gift cards. 

  1. Refunds

We will notify you once we have received and reviewed your return. We will then let you know if the refund has been approved. If approved, you will automatically be refunded on your original payment method. Please allow 5-7 business days to process your refund, and note that depending on your financial institution the refund may take up to 2 billing cycles to appear on your statement. 

  1. 100% Satisfaction Guarantee

We have meticulously researched, developed and third-party tested our product to ensure you’re receiving the most potent, high-quality bioactive product on the market. If within 30 days of your order delivery date you are unsatisfied, we’ll offer you your money back!

Please note: For subscriptions, only your first order is eligible for a refund within the 30 day window. If you receive a second order, due to failing to cancel your subscription in time, only your first order is eligible for a refund. We thank you for understanding!


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